Codes of Conduct


What you can expect from a PIF Dog Day Care Centre

  1. A clean, tidy and well-maintained environment and that your Day Care Centre is licensed* by the Local Authority (*please note that not all local authorities currently ask for dog day care centres to be licensed so you should check the situation with the day care centre);
  2. A discussion about your pet and its general health and behaviour prior to its visit (please remember that not all dogs are suitable for day care and it is important that your dog can socialise with other dogs and is well behaved);
  3. A trial period at the day centre before your dog is accepted into the day care community;
  4. Reassurance that your dog day care centre is fully insured, providing protection for you and your pet whilst in their care;
  5. Reassurance that your dog is in a secure environment whilst at the dog day care centre;
  6. Reassurance that your day care will meet the staff to dog ratio guidelines of no more than 12 dogs per active member of staff;
  7. Communication from your day care centre keeping you informed immediately if issues arise or problems are found during your pet’s stay with them;
  8. Your day care centre will have a pet first aid trained person on site, and have access to a local veterinary surgeon in case of emergencies;
  9. If your day care centre is to collect your pet, the driver will not leave your pet unattended in a vehicle (unless collecting or dropping off other dogs) and you can expect your dog to be transported with suitable crating or harnesses and in a vehicle with adequate ventilation and temperature control;
  10. When house keys are entrusted to your day care centre, the driver should (if requested) be able to satisfy you that he or she has been DBS (formerly CRB) checked and can show you the appropriate certification.

Your day care centre is a member of the Pet Services Association (PSA), a division of the Pet Industry Federation (PIF), the largest UK trade association for pet businesses. Your day care centre abides by the PIF membership charter and the PSA’s code of conduct.

The Pet Industry Federation offers a dispute resolution service should you find that your day care centre is not abiding by this code.